Tracking

Track your parcel

Enter the tracking code from your shipping email to see the live status, from our warehouse in the Netherlands to your door, across every carrier that handles it.

How tracking works

Your parcel starts its journey with PostNL and is handed to your national postal service once it crosses the border. Here is what to expect.

Step 1

We ship your parcel with PostNL. You receive an email with your tracking code as soon as it is on its way.

Step 2

Once your parcel crosses the border, the local postal service in your country takes over the delivery.

Step 3

Enter your code above. The tracker follows your parcel across both carriers, so you always see the latest status.

Tracking questions

The most common questions about following your parcel.

My tracking has not updated in a few days. Is my parcel stuck?

Usually not. Right after your parcel crosses the border, it can take a day or two before the local carrier posts its first update. Enter your code above and our tracker will show the latest status across both carriers.

The tracking says delivered, but I have not received my parcel.

First check with your neighbours and any local pickup point, and look for a note from the carrier. Parcels are sometimes left next door or at a nearby post office. If it stays missing, email us at support@mindrush.eu with your order number and we will look into it.

When do I receive my tracking code?

You receive it by email as soon as your parcel leaves our warehouse. Orders placed before 17:00 on a weekday are usually shipped the same day.

Which carrier delivers my parcel?

We ship with PostNL from the Netherlands. After the border, your national postal service handles the final delivery. Enter your code above and the tracker shows which carrier currently has your parcel.

Can I change my delivery address after ordering?

Once your parcel has shipped we cannot change the address. Some carriers let you redirect a parcel through their own website or app once it is in your country, so it is worth checking there.

Still need a hand?

If your parcel has not arrived within the expected time, or something looks off, we are happy to help. Send us your order number and we will check it for you.

Email support@mindrush.eu Prefer the details first? See our Shipping Information page.